Job Description

TITLE: UX Researcher III

POSITION TYPE: Full Time (W2)

LOCATION: Mountain View, CA

​ ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit .

WHO we’re looking for:

We are looking for a UX Researcher III who will be responsible for joining a cross-disciplinary team of product managers, designers, user researchers, writers, and software engineers to help users become more aware of and proactive about improving their health. This role will include working on innovative SaMD/health applications, from concept to launch, by using a variety of research methodologies, such as in-depth interviews, usability testing, observation, and contextual inquiry to provide high-quality research with impactful recommendations. We use an iterative research and design approach in the lab and thus the ideal candidate will feel comfortable with running multiple studies with a healthy dose of ambiguity. Our team’s iterative approach is fast-paced and we are responsible for using the data collected and insights found to help answer the team’s questions, reduce ambiguity, and drive the design and product direction towards successful product release.

You must be able to demonstrate the ability to run a study from end-to-end: to align on study goals with various stakeholders, execute remote and/or in-person studies, and analyze data to write and present a report that is easy for diverse stakeholders to consume with relevant, actionable, and succinct recommendations.

Do you have a passion for creating and delivering leading-edge user experiences on smartphones and wearables? Are you motivated by helping people improve their health? Do you thrive in fast-paced, highly collaborative environments?

Join the team and help define the future of health-related digital products!

Role and Responsibilities:

• Meeting with key stakeholders (PM, Head of User Experience and Human Factors, Regulatory Affairs, Head of Engineering) to understand key milestones for product development.
• Working with recruiting vendors to recruit participants for a study (includes writing a screener, securing budget approval, and communicating with the recruiting vendor leading up to the study).
• Writing study plans that use appropriate methods to answer the key research questions and include key information for upcoming study.
• Independently moderating user-research studies.
• Quickly synthesizing research findings into insights that stakeholders (e.g., product, design, writing) can understand and act on.
• Preparing report presentations and communicating research findings to a broad team of stakeholders.
• Working with product, writing, design, and development teams to guide the development of products/prototypes to support further testing and prompt key decisions to be made.
• Collaborating with other team members to build applications for cutting-edge smartphone and wearable SaMD solutions, including collaborations.
• Helping provide documentation for SaMDs, which includes human factors validation plan, use related risks analysis, and tracking all recommendations made during the formative studies.
• Using research insights to help establish a roadmap for health strategy, with a forward-thinking vision of how our health products and services can best fit into user’s lives.
• Leading, mentoring, and guiding other researchers on the team by providing constructive feedback and reviews on research reports and during collaboration sessions.
• Work with your Manager on research priorities.

Required Experience and Education:

• 5-7 years (7+ years preferred) of UX Research/Human Factors experience.
• Bachelor's degree required.
• Educational background in research-related domains, Human-Computer Interaction, Human Factors, Anthropology or comparable industry research experience or equivalent combination of education, training, and experience.
• Experience leading several research studies from end to end and throughout the development life cycle.
• Experience using a variety of research methodologies (e.g., usability testing, observation, in-depth interviews, surveys, etc.)
• Experience working closely with design and product functions.
• (Preferred) Experience conducting user research on consumer health products and developing products in the health, wellness, and/or medical space.
• (Preferred) Experience with products that seek to motivate users to make healthy behavior changes.
• (Preferred) Experience using measures to evaluate success of iterative design approach.
• (Preferred) Experience mentoring and leading researchers
• (Preferred) Experience conducting research on consumer devices such as smartphones, smartwatches, and other wearables.
• (Preferred) Experience running prototype software on mobile devices and remotely via video conference.
• (Preferred) Experience with a variety of methodologies, usability, in-depth interview, observation, contextual inquiry, etc.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Fluency in best practices for user experience and user research.
• Ability to communicate research findings in a clear way to different audiences using excellent written, verbal, and presentation skills.
• Entrepreneurial spirit that is flexible, can think creatively, and enjoys working collaboratively to find solutions in either ambiguous situations or within constraints.
• Ability to run a study and provide actionable recommendations quickly.
• Results-driven.

Physical Demands:

The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.

Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

WHAT we’ll bring:

During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:

• Medical Plans
• Dental Plans
• Vision Plan
• Life & Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability
• Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
• 401(k)

WHAT you should know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.

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