The Ombudsman Specialist provides a support role for the Ombudsman Group by providing intake for new referrals; and assistance with inbound phone calls. The Ombudsman Specialist will act as a conduit that customers may utilize if they are dissatisfied with the resolution of an issue or experience they have had with other business units. The Ombudsman Specialist is knowledgeable in loan servicing practices and using this knowledge, researches and identifies any aspect of the account that appears unreasonable or improper. Ability to manage time and prioritize tasks coupled with excellent customer service skills will be critical to proficient job performance. Duties: * Provide superior customer service and communicate effectively with customers and internal departments * Adheres to RESPA guidelines and achieves Company standards for dispute resolution * Creating tasks for all incoming inquiries and disputes * Weekly report verification to ensure timeline adherence * Manages multiple projects with competing interests for time Specs: * 4-Year Degree or Equivalent Job Experience * Strong Written and Verbal communication skills * Strong organizational and time management skills * Proven ability to handle stressful situations and effectively manage a high volume workload * Prior Mortgage Servicing Experience * Knowledge of mortgage laws and regulations * Strong interpersonal skills * Conflict Resolution and Negotiation Skills We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Select Portfolio Servicing
...and recognize those people who help us deliver an exceptional experience. Our Opportunities SSM Health offers competitive compensation.... ...communicates with multi-disciplinary team members and outside agencies as appropriate to achieve expected outcomes for patient care and...
JOB FUNCTION/PURPOSE:The Audio Visual (AV) Project Engineer plays a pivotal role in the planning, design, and successful delivery of integrated AV systems. This position bridges the gap between sales, engineering, and installation teams by translating conceptual designs...
...Veterinary Assistant Careers at Banfield Pet HospitalFor those who want to put their love of pets into action, there are few jobs more rewarding than that of Vet Assistant. While working closely with other pet health care professionals at Banfield, youll have the chance...
The Arborist is critical in ensuring our landscaping onstage looks great for our guests. The Arborist provides horticulture support for the Global team. This craft helps to ensure the Guest Facing horticulture is up to the Walt Disney World standard. The Arborist applicant...
...Hospital MidwestWorker Type:PRNJob Summary:Performs basic patient monitoring activities under the supervision of a Registered... ...responsibilities are clearly understood in order to achieve patient and staff safety.Observes isolation precautions as indicated.Observes...